1. Early cancellations
Cancellations made more than 24 hours in advance of the scheduled transfer time will receive a 90% refund of the amount paid.
JR Transfer
Cancellation Policy – JR Transfer
This page reflects the cancellation policy shared by JR Transfer for transfer reservations.
5 to 7 business days
Refunds are processed back to the same payment method used on the booking.
Force majeure coverage
JR Transfer may reschedule service or define a partial or full refund depending on the case.
2. Cancellations with less than 12 hours notice
Cancellations made less than 12 hours before the scheduled transfer are non-refundable under any circumstances.
3. No-show
If the customer fails to show up at the time of the service without prior cancellation notice, no refund will be issued.
4. Refund process
Refunds will be processed within 5 to 7 business days, using the original payment method.
5. Force majeure cancellations
In the event of severe weather, medical emergencies or operational issues, JR Transfer may reschedule the service at no extra cost or offer a partial or full refund depending on the circumstances.
Support channels
Reach the team before your service time
If you need to modify a reservation or request a cancellation, contact JR Transfer before the service time whenever possible.
Notes
Important points from this policy
Refunds are returned to the original payment method.
Force majeure reviews depend on the specific circumstances.
For urgent changes, WhatsApp or a direct phone call is the fastest option.