1. Early cancellations
Cancellations made more than 24 hours in advance of the scheduled transfer time will receive a 90% refund of the amount paid.
24/7 concierge for transfers, tours & VIP experiences
This page reflects the cancellation policy shared by JR Global Transfer and Tours for transfer reservations.
5 to 7 business days
Refunds are processed back to the same payment method used on the booking.
Force majeure coverage
JR Global Transfer and Tours may reschedule service or define a partial or full refund depending on the case.
Cancellations made more than 24 hours in advance of the scheduled transfer time will receive a 90% refund of the amount paid.
Cancellations made less than 12 hours before the scheduled transfer are non-refundable under any circumstances.
If the customer fails to show up at the time of the service without prior cancellation notice, no refund will be issued.
Refunds will be processed within 5 to 7 business days, using the original payment method.
In the event of severe weather, medical emergencies or operational issues, JR Global Transfer and Tours may reschedule the service at no extra cost or offer a partial or full refund depending on the circumstances.
If you need to modify a reservation or request a cancellation, contact JR Global Transfer and Tours before the service time whenever possible.