Direct concierge for transfers, tours & VIP experiences
Book a private transfer from Punta Cana Airport (PUJ) to Secrets Cap Cana in Cap Cana. Meet-and-greet pickup, gated access notes, and quick booking.
After you land at PUJ, complete Immigration and baggage claim, then exit into the arrivals hall. Our representative will meet you inside the terminal with a sign and will confirm your booking before you leave the airport. PUJ can be busy during peak arrival windows; if you don't see your sign within a few minutes, message support and we'll guide you to the nearest meeting point.
Cap Cana is a gated area. For the smoothest drop-off at Secrets Cap Cana, share your reservation name and be ready to confirm it at the security checkpoint. If you're arriving during a busy check-in window, the resort may redirect vehicles to a specific entrance. Your driver will follow the correct access route once the booking name is confirmed. Provide the correct, verifiable flight number. A delayed flight is not treated as a cancellation or no-show; JR adjusts pickup to the actual arrival at no charge. Airport pickup includes 90 minutes of waiting after actual landing; at hotels, villas, residences and other pickup points, 15 minutes after the confirmed pickup time. If you cannot find the driver, contact support before leaving the pickup point or taking other transportation.
Cap Cana is gated. Share your reservation name for the checkpoint and confirm whether you're arriving at the main lobby entrance or a preferred/club entrance. During peak check-in, access roads can change; confirming the correct entrance avoids extra loops and delays.
You'll meet our representative inside the arrivals area after baggage claim. Your confirmation includes the exact meeting instructions and a support contact. If the terminal is crowded or you exit a different door, message support with your name and flight number and we'll direct you to the closest meeting point inside the terminal. If you cannot find the driver, contact support before leaving the meeting point or taking other transportation.
Yes. Secrets Cap Cana is in Cap Cana, which is gated. The driver typically needs the resort name and your reservation name for the security checkpoint. Sharing your reservation name in advance helps avoid delays at the gate, especially during peak arrival windows when access lanes and entrances can change.
Drop-off is normally at the main lobby entrance, but large resorts sometimes redirect vehicles based on time of day, events, or traffic. If you're arriving for a special service (preferred/club access), mention it in your booking notes. We'll confirm the best entrance and the driver will follow the resort's current arrival protocol for the smoothest check-in.
This is a private transfer for your party only, with a dedicated driver and vehicle. There are no additional passenger pickups or hotel stops unless you request them. If you need extra capacity, choose the appropriate vehicle option during booking.
Provide the correct, verifiable flight number. A delayed flight is not treated as a cancellation or no-show; JR adjusts pickup to the actual arrival at no charge. Airport pickup includes 90 minutes of waiting after actual landing; at hotels, villas, residences and other pickup points, 15 minutes after the confirmed pickup time. If you cannot find the driver, contact support before leaving the pickup point or taking other transportation.